Last updated November 02, 2020
Thank you for your purchase. We hope you are happy with your purchase, however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Some equipment are subject to 20% restocking fee.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Vital Lab Solutions
7658 Winston Street
Burnaby, British Columbia V5A 2H4
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable shipping method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Disinfectant Solutions
- Personal Hygiene Products
- Select Equipment (Electrostatic Sprayers)
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- All items must be in an unused condition and in the original packaging
If you have any questions concerning our return policy, please contact us at: